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고객센터
| 이메일 | info@imluck.io |
|---|---|
| 응답 시간(SLA) | 영업일 기준 3일 이내 답변드립니다. |
| 문의 시 기재사항 | 결제 관련 문의는 주문번호(IFC로 시작)와 결제 수단을 함께 보내주세요. |
| 환불 신청 | 앱 내 내 계정 > 거래 기록 / 환불 신청에서 직접 신청하거나, 이메일로 접수할 수 있습니다. 자세한 내용은 환불정책 참조. |
운영 주체
| 상호(商號) | XUANYE TECH LIMITED |
|---|---|
| 등록 주소 | RM2106, 21/F, 655 Nathan Road, Mong Kok, Hong Kong |
| 고객센터 이메일 | info@imluck.io |
소비자 분쟁 해결
분쟁이 원만히 해결되지 않을 경우 홍콩 소비자위원회(消費者委員會, Consumer Council)를 통한 조정을 요청할 수 있습니다 — www.consumer.org.hk. 본 서비스는 홍콩특별행정구 법률에 따르며, 분쟁은 홍콩 법원의 관할에 따릅니다.
자주 찾는 문서
Contact Us
This page is provided in several languages; in the event of any discrepancy, the English version prevails. The Korean version is the default display language.
Customer Service
| info@imluck.io | |
| Response time (SLA) | We reply within 3 business days. |
| Please include | For payment inquiries, please send your order number (starting with IFC) and payment method. |
| Refund requests | You can request a refund directly in-app under My Account > Transactions / Refund Request, or by email. See the Refund Policy for details. |
Operator
| Company | XUANYE TECH LIMITED |
|---|---|
| Registered address | RM2106, 21/F, 655 Nathan Road, Mong Kok, Hong Kong |
| Customer service email | info@imluck.io |
Consumer Dispute Resolution
If a dispute cannot be resolved amicably, you may seek conciliation through the Consumer Council of Hong Kong — www.consumer.org.hk. This service is governed by the laws of the Hong Kong Special Administrative Region, and disputes are subject to the jurisdiction of the Hong Kong courts.
Documents
Terms · Privacy · Refunds · Odds Disclosure
聯絡我們
本頁提供多種語言版本，如有歧異，概以英文版為準。韓文版為預設顯示語言。
客服中心
| 電子郵件 | info@imluck.io |
|---|---|
| 回覆時效（SLA） | 將於 3 個工作日內回覆。 |
| 來信請附 | 付款相關問題，請一併提供訂單編號（IFC 開頭）與付款方式。 |
| 退款申請 | 可於 App 內我的帳戶 > 交易紀錄 / 退款申请直接申請，或以電子郵件受理。詳見退款政策。 |
營運主體
| 商號 | XUANYE TECH LIMITED |
|---|---|
| 註冊地址 | RM2106, 21/F, 655 Nathan Road, Mong Kok, Hong Kong |
| 客服信箱 | info@imluck.io |
消費爭議處理
爭議無法圓滿解決時，得透過香港消費者委員會（Consumer Council）申請調停——www.consumer.org.hk。本服務受香港特別行政區法律規管，爭議由香港法院管轄。
常用文件
ติดต่อเรา
หน้านี้มีให้บริการหลายภาษา หากมีข้อความขัดแย้งกัน ให้ยึดฉบับภาษาอังกฤษเป็นสำคัญ ฉบับภาษาเกาหลีเป็นภาษาที่แสดงโดยค่าเริ่มต้น
ฝ่ายบริการลูกค้า
| อีเมล | info@imluck.io |
|---|---|
| เวลาตอบกลับ (SLA) | เราจะตอบกลับภายใน 3 วันทำการ |
| โปรดระบุ | สำหรับคำถามเรื่องการชำระเงิน โปรดส่งเลขคำสั่งซื้อ (ขึ้นต้นด้วย IFC) และวิธีชำระเงินมาด้วย |
| การขอคืนเงิน | ขอคืนเงินได้โดยตรงในแอปที่ บัญชีของฉัน > ประวัติธุรกรรม / คำขอคืนเงิน หรือทางอีเมล ดูรายละเอียดที่นโยบายการคืนเงิน |
ผู้ดำเนินการ
| บริษัท | XUANYE TECH LIMITED |
|---|---|
| ที่อยู่จดทะเบียน | RM2106, 21/F, 655 Nathan Road, Mong Kok, Hong Kong |
| อีเมลฝ่ายบริการ | info@imluck.io |
การระงับข้อพิพาทผู้บริโภค
หากข้อพิพาทไม่อาจตกลงกันได้ ผู้ใช้อาจขอการไกล่เกลี่ยผ่านสภาผู้บริโภคฮ่องกง (Consumer Council) — www.consumer.org.hk บริการนี้อยู่ภายใต้กฎหมายของเขตบริหารพิเศษฮ่องกง และข้อพิพาทอยู่ในเขตอำนาจของศาลฮ่องกง
เอกสารที่เกี่ยวข้อง
Liên hệ
Trang này được cung cấp bằng nhiều ngôn ngữ; nếu có khác biệt, bản tiếng Anh được ưu tiên áp dụng. Bản tiếng Hàn là ngôn ngữ hiển thị mặc định.
Chăm sóc khách hàng
| info@imluck.io | |
| Thời gian phản hồi (SLA) | Chúng tôi phản hồi trong vòng 3 ngày làm việc. |
| Vui lòng kèm theo | Với thắc mắc về thanh toán, vui lòng gửi mã đơn hàng (bắt đầu bằng IFC) và phương thức thanh toán. |
| Yêu cầu hoàn tiền | Bạn có thể yêu cầu hoàn tiền trực tiếp trong ứng dụng tại Tài khoản của tôi > Lịch sử giao dịch / Yêu cầu hoàn tiền, hoặc qua email. Xem Chính sách Hoàn tiền. |
Đơn vị vận hành
| Công ty | XUANYE TECH LIMITED |
|---|---|
| Địa chỉ đăng ký | RM2106, 21/F, 655 Nathan Road, Mong Kok, Hong Kong |
| Email CSKH | info@imluck.io |
Giải quyết tranh chấp người tiêu dùng
Nếu tranh chấp không thể giải quyết ổn thỏa, bạn có thể yêu cầu hòa giải qua Hội đồng Người tiêu dùng Hồng Kông (Consumer Council) — www.consumer.org.hk. Dịch vụ này được điều chỉnh theo pháp luật Đặc khu Hành chính Hồng Kông, và tranh chấp thuộc thẩm quyền của tòa án Hồng Kông.